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Terms & Policies

General Restrictions

We require a minimum of 1 hour in advance of departure to book tours online. Alternatively, you can contact our offices directly to inquire about short-term bookings.

All guests under 18 years of age must be accompanied by a parent or guardian.

Please refer to additional tour specific restrictions that are listed with each tour where applicable.

Schooner Exploration Associates of Maine LLC Cancellation Policy

If your tour is cancelled due to the Captain’s discretion and/or weather then you will receive a full refund or option to re-book your tour on another date based on availability.

Guests cancelling their tour reservations 24 hours or more prior to departure are eligible to receive a full refund or can elect to re-book the tour on another date based on availability.

Guests cancelling their tour reservations less than 24 hours before departure are not eligible for a refund and will forfeit 100% of their payment.

Privacy Policy

Schooner Exploration Associates of Maine LLC is committed to protecting your privacy. This Statement of Privacy applies to Schooner Exploration Associates of Maine LLC web site and governs data collection and usage at all Schooner Exploration Associates of Maine LLC sites and services; it does not apply to other online or offline sites, products or services. Please read the Schooner Exploration Associates of Maine LLC Statement of Privacy. Keywestsebago.com is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information
As an E-commerce Web site, Schooner Exploration Associates of Maine LLC collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Schooner Exploration Associates of Maine LLC is used solely for the purpose of billing and shipping your online purchases. Schooner Exploration Associates of Maine LLC does not collect any information about your computer hardware and software.
Schooner Exploration Associates of Maine LLC encourages you to review the privacy statements of Web sites you choose to link to from Schooner Exploration Associates of Maine LLC so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the keywestsebago.com Web site.

Use of your Personal Information
Schooner Exploration Associates of Maine LLC and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Schooner Exploration Associates of Maine LLC may also use personal information to inform you of other products or services available from Schooner Exploration Associates of Maine LLC and its affiliates. Schooner Exploration Associates of Maine LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Schooner Exploration Associates of Maine LLC does not sell, rent or lease its customer lists to third parties. Schooner Exploration Associates of Maine LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Schooner Exploration Associates of Maine LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Schooner Exploration Associates of Maine LLC may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Schooner Exploration Associates of Maine LLC or the site; (b) protect and defend the rights or property of Schooner Exploration Associates of Maine LLC, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Schooner Exploration Associates of Maine LLC or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Schooner Exploration Associates of Maine LLC or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Schooner Exploration Associates of Maine LLC abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information
Schooner Exploration Associates of Maine LLC offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing Info@keywestflorida.com. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Schooner Exploration Associates of Maine LLC by responding directly to any email you receive with a request to remove you from the mailing list

Security of your Personal Information
Schooner Exploration Associates of Maine LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through Verisign’s Payment Service.

Changes to this Statement
Schooner Exploration Associates of Maine LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Schooner Exploration Associates of Maine LLC will use your personal information, Schooner Exploration Associates of Maine LLC will prominently post such changes prior to implementing the change. Schooner Exploration Associates of Maine LLC encourages you to periodically review this Statement to be informed of how Schooner Exploration Associates of Maine LLC is protecting your information.